Frequently Asked Questions
We want your experience to be five-star. We have a list of our most frequently asked questions. Don’t see what you are looking for? Give us a call, we will be happy to help.
Do I need to provide cleaning supplies or equipment?
No, Bee Natural Cleaners will bring all the equipment and normal cleaning supplies. However, if you have a special product you would prefer, our staff will be more than happy to accommodate you.
What happens if I need to reschedule or cancel?
Cancellation Policy: Although a 7-day notice is appreciated, to avoid fees we require notice of at least 2 BUSINESS DAYS prior to the original service date.
If cancellations/schedule changes are made 1 BUSINESS DAY prior to cleaning a $50.00 fee will apply.
If cancellations/schedule changes are made the DAY OF the cleaning, 50% of your cleaning fee will apply. If you cancel on the same DAY, we will not have time to fill your spot, which directly affects our employees income/retention.
What if my routine cleaning fall on a holiday?
We do not service clients on these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange for a more convenient time.
Do you move furniture?
No, we will not move furniture over 10 pounds. Due to insurance exclusions in our policy, we cannot honor these requests. If you would like us to clean behind/underneath an item greater than 10 pounds it must be moved by you.
What happens after I request service?
Simply fill out our online booking form and we will send you a quote via email. Once you approve quote we can get you on our schedule. If you prefer, you can call us at 512.688.0441 we would be happy to assist you. If you need same day service, please call us and we will try our absolute best to accommodate your request.
Anything I need to do to prepare before my Bee Natural Cleaning team comes?
If you pick up clothing, toys and other household items prior to your service the team can then dedicate their time to cleaning rather than straightening up. This helps to ensure our time is spent cleaning the nitty gritty as thoroughly as possible for you.
Place fresh linens on the beds if you would like us to strip the sheets and remake the beds with clean linens. (1 Set of Sheets Changed per service, additional bedsheets $5 each)
Please let us know before your cleaning service if there is anything specific you would like for us to do or not to do so that we can be prepared.
What should I do with my pet(s) during the cleaning?
We know just how important your furry family members are. If your pet is completely comfortable around strangers, we have no issue with them being unsecured. However, if they are not, we ask that they please be placed in an area not being cleaned. Please let us know if there is any important information regarding your pets that would be helpful for us to know to protect both them and the cleaning team.
What if something gets damaged during the cleaning process?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Bee Natural Cleaning will make every effort to repair or if necessary replace the item. When appropriate, insurance claims will be filed.
What is your Satisfaction Guarantee?
We want you to say WOW with every cleaning. If for any reason you are not 100% satisfied with your cleaning, simply contact us and we will return and make it right.
Our goal is to be the Best Cleaning Company in Central Texas and we cannot do that without your feedback! Make sure we know as soon as you do: we stick by our guarantee and want to make you happy.
Do I need to be present while you clean?
Not at all. It’s up to our clients if they prefer to be home or not home during their cleanings. You can send us entry instructions via our online booking form, by email, or call us at 512.688.0441 and we can make that arrangement for you.
How do I pay you?
You may pay for services with Credit Card (3% convenience fee) or Zelle. Credit cards will be charged only after the cleaning is complete. If you are paying by Zelle, a credit card is still required to be on file. If payment is forgotten the credit card on file will be charged. Any issue with the cleaning a team will be sent back to reclean.
Does your staff accept tips and/or year-end bonuses?
Yes we do and are thrilled to receive them! Our team always strives to do their best, therefore tips are highly appreciated but never expected. Cash gratuities should be given directly to the cleaning staff at the time of your visit and each employee will be responsible for reporting their tips as directed by law.
If you do not want to tip yet say Thank You and reward your cleaners financially for a job well done, you can mention a staff member’s name specifically when leaving an online review, calling/emailing the office, or replying to a request for feedback.