Frequently Asked Questions
We want your experience to be five-star. We have a list of our most frequently asked questions. Don’t see what you are looking for? Give us a call, we will be happy to help.
Creating a clean, healthy environment in the homes and businesses of our customers has been our top priority from day one. It was this philosophy that lead to strict safety protocols and training for cleaning in every season. We have always disinfected cleaning equipment between homes and each night but as an added precaution, team members will now wear gloves and use an EPA approved hospital – grade sanitizing virucide cleaning agent. If you have questions, please give us a call at 844-20CLEAN. We are experts in green cleaning and we are here to help.
Do I need to provide cleaning supplies or equipment?
No, Bee Natural Cleaners will bring all the equipment and normal cleaning supplies. However, if you have a special product you would prefer, our staff will be more than happy to accommodate you.
What happens if I need to reschedule or cancel?
No problem! We understand that unplanned issues arise, and you may need to cancel or reschedule your appointment – Just give us a call. We know you’re busy and we’re happy to work around your schedule. However. if possible, we respectfully ask that you give us a 48 hour notice (in business days) to provide an opportunity to schedule other work for your reserved time slot. Cancellations or rescheduled appointments made with less than 24-hours notice are subject to a $50 fee.
What if my routine cleaning fall on a holiday?
We do not service clients on these holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange for a more convenient time.
Do you move furniture?
No, we will not move furniture over 10 pounds. Due to insurance exclusions in our policy, we cannot honor these requests. If you would like us to clean behind/underneath an item greater than 10 pounds it must be moved by you.
What happens after I request service?
Simply fill out our online booking form and we will send you a quote via email. Once you approve quote we can get you on our schedule. If you prefer, you can call us at 512.688.0441 we would be happy to assist you. If you need same day service, please call us and we will try our absolute best to accommodate your request.
Anything I need to do to prepare before my Bee Natural Cleaning team comes?
If you pick up clothing, toys and other household items prior to your service the team can then dedicate their time to cleaning rather than straightening up. This helps to ensure our time is spent cleaning the nitty gritty as thoroughly as possible for you.
Place fresh linens on the beds if you would like us to strip the sheets and remake the beds with clean linens. (1 Set of Sheets Changed per service, additional bedsheets $5 each)
Please let us know before your cleaning service if there is anything specific you would like for us to do or not to do so that we can be prepared.
What should I do with my pet(s) during the cleaning?
We know just how important your furry family members are. If your pet is completely comfortable around strangers, we have no issue with them being unsecured. However, if they are not, we ask that they please be placed in an area not being cleaned. Please let us know if there is any important information regarding your pets that would be helpful for us to know to protect both them and the cleaning team.
What if something gets damaged during the cleaning process?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Bee Natural Cleaning will make every effort to repair or if necessary replace the item. When appropriate, insurance claims will be filed.
What is your Satisfaction Guarantee?
We want you to say WOW with every cleaning. If for any reason you are not 100% satisfied with your cleaning, simply contact us and we will return and make it right.
Our goal is to be the Best Cleaning Company in Central Texas and we cannot do that without your feedback! Make sure we know as soon as you do: we stick by our guarantee and want to make you happy.
Do I need to be present while you clean?
Not at all. It’s up to our clients if they prefer to be home or not home during their cleanings. You can send us entry instructions via our online booking form, by email, or call us at 512.688.0441 and we can make that arrangement for you.
How do I pay you?
We accept credit/debit cards, checks and cash (first check must have drivers license written on it). You can make a payment online in the secure client hub or cash/check may be left on the kitchen countertop in a sealed envelope. Please let us know if you would like us to provide you with envelopes! Our crew will get those out to you the day of your cleaning.
Does your staff accept tips and/or year-end bonuses?
Yes we do and are thrilled to receive them! Our team always strives to do their best, therefore tips are highly appreciated but never expected. Cash gratuities should be given directly to the cleaning staff at the time of your visit and each employee will be responsible for reporting their tips as directed by law. However if a tip or end of the year bonus is left on a check, it will be pooled into a general employee bonus fund to be divided equitably among all staff members, not necessarily to the staff that cleaned your home last.
If you do not want to tip yet say Thank You and reward your cleaners financially for a job well done, you can mention a staff member’s name specifically when leaving an online review, calling/emailing the office, or replying to a request for feedback.